Hotel Policies, Terms and Conditions at Hotel Deccan Serai, Hyderabad
- Hotel standard check-in time is 13:00 Hrs IST and check out time is 11:00 Hrs IST
- Early Check-in Policy: Our hotel standard check-in time is 13:00 Hrs. Check-in before standard time is subject to Room availability with an additional charge, for early morning check-in a reservation for one Night advance with charge of an additional full day is recommended.
- Late Checkout Policy: Our standard check-out time is 11:00 Hrs. Late check-out requests before 6:00 pm is subjected to room availability with an additional charge of 50%discount from the existing room rate. A full-day charge will be levied for any late check-out after 6:00 pm and is subject to room availability.
- The primary & secondary guest checking in to the hotel must be at least 18 years of age.
- All Guests including children who ever going to stay in the hotel must have to present Original Physical Govt Address Proof at the time of check-in.
- For Indian Nationals Identification proofs accepted are Aadhar Card, Driving License, Voter ID card, and Passport. Without Original copy of valid ID, the guest will not be allowed to check-in., PAN card is not accepted as a valid ID card.
- For Foreign Nationals: Guests are required to present their Valid Physical passport and valid Physical visa, soft copies of passport and visas are not allowed
- In case of any damage is done to the hotel property by guests during their stay, it will be the sole accountability of the guest that made the booking and Hotel will levy damage charges as deemed fit.
- The Government of India has introduced a no smoking rule for hotels, restaurants and all public places. This means smoking is prohibited in all parts of the hotel except in designated guest rooms and demarcated smoking areas. A cleaning fee of INR 5000 will be applicable if we found smoking in the rooms.
- No Visitors are allowed in the Guest rooms at any point of time, Visitors can meet the guests in lobby and in the restaurant.
- SPECIAL REQUESTS: Any type of requests made will be subject to availability at the time of check-in.
- -For the Bookings Made on Triple Adult occupancy Extra Mattresses will be provided.
- Child Policy: 02 children below 12 years of age can stay in their parent’s room while sharing existing bed, No Extra bed rate will be included in the room rate for children, If Guests would like to have an Extra Mattresses the charges would be additionally and need to payable at the Hotel at the time of check-in, only one Extra Mattresses can be placed in the room
- For children between the age of 0-5 years, all meals will be on complimentary basis in accordance with the parent’s meal plan, for children between the age of 5-12, all meals will be charged at a 50% of the Adult Buffet rate, for children above the age of 12 years all meals will be charged as per actual adult buffet price.
- Hotel has Rights to revise this hotel policy from time to time at its discretion with the view to making the policy more user-friendly.